Overview
At Liron Interior, customer satisfaction is important to us. We accept returns only in the case of damaged, defective, or incorrect products. This policy outlines the conditions under which returns and refunds may be processed.
1. Return Eligibility
We accept returns under the following conditions:
- The item received is damaged or defective
- The item delivered is incorrect or incomplete
To be eligible for a return:
- You must notify us within 48 hours of delivery
- The item must be unused, in its original condition, and in the original packaging
- Proof of purchase (order confirmation) must be provided
2. Non-Returnable Items
Returns will not be accepted for:
- Items damaged due to misuse or negligence after delivery
- Products without original packaging
- Minor color or texture variations due to photography or display settings
3. Return Process
To initiate a return:
- Email us at [email protected] within 48 hours of receiving your order
- Include your order number, a description of the issue, and clear photos of the damaged or incorrect item
Our support team will review your request and guide you through the next steps. If approved, we will arrange a pickup or request that you ship the item back to us, depending on your location.
4. Refunds
As we only offer Cash on Delivery (COD), refunds are handled through the following methods:
- Replacement of the item (subject to availability)
We do not offer cash refunds under any circumstances.
5. Late or Missing Returns
If you have not received confirmation of your return processing, please contact us at [email protected] with your order details.
6. Shipping Costs for Returns
In cases of approved returns due to our error (damaged or incorrect item), we will cover the return shipping costs. For any other reason, the customer may be responsible for return shipping.
7. Contact Us
If you have any questions about this policy, please reach out to our support team:
Email: [email protected]